FAQ
How to shop
How do I verify my age?
If it is your first order, we require you to send a form of ID with your name and Date of birth on it to prove you are over the age of 18. Once you have sent this you are no longer required to do so on future orders. You are able to send your ID as a reply to your order confirmation, or by emailing us at info@gunnpodaus.com
How long does shipping take?
Shipping is done via Australia post with 1 option for standard postage. For standard postage please allow 1-5 working days for your package to arrive. Please note times may vary depending on Australia Posts’ schedule and demand. How can I track the my order?
How can I track the my order?
our will receive an order tracking number from us when we ship your product. At that time, you can log in Aupost website https://auspost.com.au/mypost/track/#/search and enter your logistics tracking number for real-time tracking.
What is your return and refund policy?
please contact our Customer Service by email at info@gunnpodaus.com with a description of the problem and send the following: a 10-15 second video of the device showing the issue, a picture of your serial found on the outer box and your order number.
Where do you ship to?
We ship Australia wide using Australia post.
How can I become a promoter?
For any promotions or collaborations please message us via Instagram directly or email us via our email info@gunnpodaus.com
